Shipping Policy

Where We Ship

We ship to addresses within the United States only. Our checkout cannot accept international addresses, and we do not ship outside the U.S. Instruments, cases, and other freight items ship to the continental U.S. only.

We do not ship instruments or freight items to P.O. boxes, APO, or FPO addresses. Please use a street address at checkout.

Shipping Costs

  • Free standard shipping on orders of $49 or more (strings, accessories, books, and small goods).
  • Orders under $49: flat $4.95 standard shipping.
  • Oversized items (shoulder rests in bulk, bows in tubes, large cases): $24.95.
  • Cellos and cello cases: $79.95 insured freight to the continental U.S.
  • Double basses and bass cases: $125 insured freight to the continental U.S.
  • Fine instruments over $2,500 ship free, fully insured, within the continental U.S.

Your exact shipping cost is shown in the cart and at checkout before you pay. Free local pickup is always available at our Cos Cob and Norwalk shops.

How Instruments Are Shipped

  • Student and intermediate instruments: set up and inspected by our luthiers, then shipped fully insured via UPS, FedEx Ground, or USPS in double-wall boxes with custom foam padding.
  • Fine instruments (over $1,500): shipped via UPS or FedEx Ground with adult signature required and full declared-value insurance.
  • Strings and accessories: shipped via USPS Priority Mail or UPS Ground.

Processing Time

  • In-stock strings and accessories: ship within 1–2 business days.
  • Student instruments: ship within 2–3 business days after luthier setup and inspection.
  • Fine and consignment instruments: allow 3–5 business days for professional packing and insured shipping coordination.

Orders are processed Monday through Friday; we do not ship on weekends or holidays. During peak back-to-school season processing may take an extra day or two, and we will let you know if your order is delayed. You will receive tracking information by email as soon as your order ships.

Damage in Transit

Every shipment is insured. If an item arrives damaged, keep all packaging and contact us within 48 hours with photographs. We will file the insurance claim and arrange repair or replacement at no cost to you.

Local Pickup

Free local pickup is available at 403 East Putnam Avenue, Cos Cob, CT 06807, and at our Norwalk workshop. Choose "Pick up" at checkout and we will email you when your order is ready, usually within 24 hours for in-stock items. We serve families throughout Fairfield and Westchester counties, including Greenwich, Stamford, Darien, New Canaan, Westport, and Norwalk.

Questions

Call us at 203-661-9500 (Cos Cob) or 475-317-1275 (Norwalk), or email atelierstringshop@gmail.com. Support hours: Monday–Friday, 10:00 AM – 6:00 PM ET.

Three people stand smiling behind the counter of a music store with violins on the wall, a violin painting, and various musical accessories displayed in a glass case.

Start your rental application now!

Before starting your rental, please have the following ready:

• The correct instrument size for your child (if you're unsure, we have a sizing chart available here!)

• A major credit card.
• A valid driver’s license.

You may also order any method books, rosin, shoulder rests, or other accessories here. These can be picked up with your rental or delivered together with your instrument.

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