Violin, Viola, Cello & Bass Rentals

At Atelier for Fine Strings, we believe every musician deserves an instrument that elevates their artistry. Whether you are a beginning student, just starting your muical journey, or performing on the world stage, our expert luthiers and meticulously maintained collection ensure you'll find your perfect voice!

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Return and Refund Policy

At Atelier for Fine Stringed Instruments, Inc. ("Atelier," "we," "us," "our"), we are committed to ensuring customer satisfaction. This Return and Refund Policy outlines the conditions under which rented instruments and related accessories can be returned, and refunds issued. By renting from Atelier, you agree to the terms of this policy.

Return / Cancellation Policy

Instrument Returns / Cancellations

Condition:

All instruments, cases, and bows must be returned in the same condition as they were received, with normal wear and tear excepted. Instruments should be clean and free of excessive damage, including but not limited to dings, dents, and scratches.

Components:

All components of the rented outfit, including the instrument, bow, case, and rosin, must be returned. Any missing or damaged components will result in additional charges.

Return Locations:

  • Greenwich / Cos Cob
    403 East Putnam Avenue, Greenwich / Cos Cob, CT 06807
  • Norwalk
    20 Fitch Street, Norwalk, CT 06855

Return Deadline:

Instruments must be returned by the due date specified in the rental agreement. Failure to return the instrument by the due date will result in automatic renewal of the rental term and corresponding charges.

Accessory Returns

Condition:

Purchased accessories must be returned in their original condition.

Packaging:

Purchased accessories should be returned with their original packaging.

Refund Policy

Instrument Rentals

  • No Refunds for Early Returns: We do not provide refunds for instruments returned before the expiration of the rental contract. The full rental fee is due for the entire rental period as agreed upon in the contract.
  • Automatic Renewal: If the instrument is not returned by the due date, the rental agreement will be automatically renewed, and fees for the additional rental period will be charged.

Accessory Purchases

  • Refund Eligibility: Unused accessories in their original condition and packaging can be returned for a full refund within 30 days of purchase.
  • Refund Process: To initiate a refund for accessories, please contact us at rentalsatelier@gmail.com or visit the location where the accessory was purchased. Refunds will be processed to the original payment method within 7–10 business days of receiving the returned item.

Damage and Theft Insurance (DT Insurance)

Claims:

If you have purchased optional Damage and Theft Insurance and need to file a claim for a stolen or damaged instrument, please provide a police or school report supporting your claim. The report must be submitted within 10 days of the occurrence.

Claims are subject to the terms outlined in the rental agreement.

Additional Information

Exchanges:

Instruments can be exchanged for the next size or quality level at any time. A nominal restocking fee will apply. Please contact us for more details.

Contact Information

403 East Putnam Avenue
Greenwich / Cos Cob, CT 06807
Tel: 203.661.9500
Email: rentalsatelier@gmail.com

By renting an instrument from Atelier, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Start your rental application now!

Before starting your rental, please have the following ready:

• The correct instrument size for your child (if you're unsure, we have a sizing chart available here!)

• A major credit card.
• A valid driver’s license.

You may also order any method books, rosin, shoulder rests, or other accessories here. These can be picked up with your rental or delivered together with your instrument.

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